We understand situations or emergencies arise, however, we respectively request that you notify us at least 24 hours in advance if you wish to cancel or reschedule your appointment.
Late cancellations and ‘no show’ appointments cost us precious time and money, therefore if we receive less than 24 hours notice of cancellation 50% of the service cost will be charged. ‘No shows’ will be charged the full cost of the service booked.
Whilst we understand you can run late from time to time, please can we ask all clients that if you are going to be late, you notify us as soon as possible. We are only able to hold an appointment for 15 minutes. If you are going to be later than that, you will be classed as a ‘no show’ and full cost of the service will be charged.’
Thank you for your understanding